Is the Mockup Editor free to use?

Yes, it is free to use. We'll keep updating Scenes, Promo Labels, and Props from time to time.

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How do I delete my images from your website?

If you want to delete your print file, please go to your Dashboard -> Image Library -> My Files -> Printing Folders. Find and tick the file that you want to del

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What technology is used to print products?

Our factory uses heat transfer printing for fabric products, and UV printing for products like leather boots.

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When deleting a saved custom mockup template, does it affect the corresponding mockups that have already been applied to the product?

Yes. If you delete your custom mockup template, then the corresponding mockups that have been created and applied to the product will be deleted as well. But th

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Why some designs cannot be generated？

Some designs cannot be generated because certain products require larger images for acceptable print quality.

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How do I manage my designs on POPCUSTOMS?

Your designs will be collected to My Designs , and all submitted and approved Design-Plus products will be collected to My Design-Plus on your Dashboard at POPC

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Can I edit my design after I save it?

If you are not satisfied with your design after saving it, you can use this edit design feature to correct it instead of designing a new one from scratch. You c

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Logo Template Guide

What is the Logo Template? This feature lets you create templates with your logo. Once applied to designs, all their images are automatically branded with no ma

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How long will heat transfer last?

With proper care of your garment (wash inside out on a cool wash, dry inside out on a washing line, and iron inside out - no tumble drying or dry cleaning), the

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How to use Mockup Templates to reorganize existing mockups and create your own

Sellers can tailor mockups to match their brand identity and keep product presentation consistent by using our Mockup Templates feature. Reorganize POPCUSTOMS'

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Troubleshooting Guide on POPCUSTOMS’ Design Maker Usage

We use web 3D technology, so there are some requirements for the device and browser. Here is the troubleshooting guide: Please make sure you are using the lates

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How to download the product data?

To download the product data, you have to design a product first. Find the design in My Designs and click the Bulk actions -> Download mockups to download the p

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