How do I choose the Premium Product Visuals Service for my order?

Go to Dashboard - Orders, click the Details button to change the display way of your orders first. Click the "Unpaid" or "In production" tab and you can find a

›

Can coupons be used for all products?

Coupons can be used for all products excluding brandings.

›

Can I get a discount for the premium product visuals service?

Sure thing. If you are willing to authorize us to share your amazing videos or photos on our popcustoms.com or our official media accounts, you'll get 50% off o

›

When can I get a refund for my free sample order?

You will get the refund after we get your feedback about the sample order or your reviews are verified.

›

How many times can I submit a Premium Product Visuals Service request for the same order?

You can submit a Premium Product Visuals Service request multiple times for the same order, as long as it is still in "In Production" status.

›

Can coupons be reused?

No. One coupon can be only used for one order and different coupons cannot be used together for an order payment.

›

Can I choose any product on your website as a free sample?

No. Please choose it on our “Free Sample” page.

›

If I placed some orders, which one can be refunded as a free sample?

You can check if there's one order that a product belongs to the Free Sample Products List, if yes, the product can be refunded as a free sample. If not, please

›

How long is my coupon valid?

The coupon must be used within 3 months after we send it, otherwise, it will be cleared automatically. Since we often do different product promotions, coupons w

›

How many free samples can I apply for?

Please choose one product as your free sample. If you need more, contact us at samples@popcustoms.com to request more coupons.

›

Will this Premium Product Visuals Service cause a delay in shipping my order?

Because of the time it takes us to take videos or pictures of your order, there may be a 12-24 hour delay in the shipment of your order. Please kindly note.

›

Can I share, recommend, or comment on more different platforms to get more coupons?

Yes, you can! But each coupon can only be used in one order, and cannot be changed for cash, or combined with other coupons.

›