Why are bulk orders not covered by the fulfillment guarantee?

Bulk orders may include many types of products, different products have different fulfillment times. Or 1 order including 30+ pcs of products / 1 order over $30

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What’s the remote area surcharge means?

A remote area surcharge is an extra shipping fee charged by couriers for remote addresses. It is usually more than $35. If the address is in a remote area, we w

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Who should pay the customs fees?

The recipient is responsible for customs fees. In some countries, such as South Africa, the destination customs may still charge the shipper if the recipient re

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What price is shown on the shipping label?

No price is ever displayed on your shipping label for orders that shipped via YunExpress, 4PX, J&T, YDH, or DHL. However, for orders that shipped via EMS, there

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Do your fulfillment guarantee includes weekends?

Yes. However, if the last fulfillment day falls on a Sunday, the guarantee will be extended by one day because shipping companies will not collect the package u

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Can I make changes to my order after it has been placed?

Once your inventory order is submitted, you cannot change the product information.

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When can I get tracking number after I submit an order?

You can get a tracking number after 24 hours when your order is submitted to us successfully. You can find the tracking number on Dashboard -> Orders -> In prod

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What about a wrong product style, color, or size was received?

When it happens, you can contact POPCUSTOMS at support@popcustoms.com , provide your order number and attach a photo of the item you received. Once you contacte

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My package stuck at the customs, what should I do?

If a parcel is stuck at the destination customs for clearance, it is the customer’s responsibility to help with customs clearance.

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What is POPCUSTOMS shipping and delivery policy?

Shipping Once you have submitted your orders, it might be not possible to edit or cancel them. If you want to change some parameters, Customer addresses, etc.,

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Do your fulfillment guarantee includes public holidays such as Chinese New Year’s Day?

No. During public holidays, the fulfillment guarantee will be postponed. Before each holiday, we will publish a notice about changes to fulfillment and delivery

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Why does my product has a smell?

Products can sometimes have a slight, distinct odor, which is a by-product of the printing process. Please rest assured, this is not something that you should w

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