Why are bulk orders not covered by the fulfillment guarantee?

Bulk orders may include many types of products, different products have different fulfillment times. Or 1 order including 30+ pcs of products / 1 order over $30

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Do your fulfillment guarantee includes weekends?

Yes. However, if the last fulfillment day falls on a Sunday, the guarantee will be extended by one day because shipping companies will not collect the package u

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Do your fulfillment guarantee includes public holidays such as Chinese New Year’s Day?

No. During public holidays, the fulfillment guarantee will be postponed. Before each holiday, we will publish a notice about changes to fulfillment and delivery

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Why some products are not covered by the fulfillment guarantee?

Some products are not covered because they are new arrivals that have not been fully tested for stable production, or because the fulfillment time is still unst

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Which orders can the fulfillment guarantee be applied to?

Fulfillment guarantee supports dropshipping and add-to-cart orders but will not be applied to bulk orders. Make sure that your designs meet our policy and requi

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Something important to know about fulfillment guarantee policy

There are some products that are not covered by our fulfillment guarantee policy, ① Free samples; ② Bulk orders; ③ Canceled orders or Modified orders after 24 h

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Will the fulfillment guarantee be subject to change?

Yes, we may adapt our fulfillment guarantee in the event of unforeseen circumstances, e.g. machine damage, material issues, the government shutdown, virus conce

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If I have multiple products in my order, which fulfillment guarantee time applies?

The longest fulfillment time among the products in your order applies to the whole order.

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