Troubleshooting Guide on POPCUSTOMS’ Design Maker Usage
We use web 3D technology, so there are some requirements for the device and browser. Here is the troubleshooting guide:
- Please make sure you are using the latest version of Google Chrome. If Chrome is already up to date, you should not see the warning below.
If updating Chrome does not solve the problem, continue with the next checks.
- Check other mockups of the same product and see whether they have the same issue, such as designs not showing up or loading delays.
If the other mockups work normally, please report the product URL to us.
- Check other products and see whether they have the same issue.
If other products work normally, please report the problematic product URL to us.
- Visit
chrome://gpuand make sure you see "Rasterization: Hardware accelerated on all pages" and "WebGL: Hardware accelerated". It is even better if "WebGL2: Hardware accelerated" is also enabled. To enable Rasterization, visitchrome://flags/, enable "GPU rasterization", and restart the browser.
This is an example of settings that work with our design maker:
If it is still not working, please try popcustoms.com on another device, even an iPad.
Hope this helps.