How to import Amazon custom orders to POPCUSTOMS?

Want POPCUSTOMS to produce your Amazon custom orders? Please follow the steps below.

Step 1: Create an Amazon store

Create an Amazon store in POPCUSTOMS first. Name the store and click the Confirm button to save it.

Step 2: Upload the font file

Go to your Amazon store, open the custom order, and click Customization Information.

Click Download font.

Back in POPCUSTOMS, click Stores, find your Amazon store, then click the store settings button.

Click Upload font, then select the font downloaded from the Amazon custom order. The same font only needs to be uploaded once.

Step 3: Download the order report from Amazon

Go to your Amazon store and click Orders -> Order Reports to download the order report.

Step 4: Modify the SKU

*If you've used our website SKUs when setting up your Amazon product SKUs, you can skip this step.

Open the downloaded order report in Excel and find the SKU column. These SKUs have to be changed.

Go back to POPCUSTOMS and click "My Designs" to find the designed product for your order. You can directly save blank design products and use the product SKU without design, because when you import Amazon orders to POPCUSTOMS, we can extract the customer's custom information from the backend and process it for you.

Click the Attributes button to see the SKU of the product and copy it.

*If the product has more than one size, different sizes will have different SKUs. Check the product and size in your order, and make sure you use the correct SKU.

Paste and replace the corresponding SKUs in the SKU column of the Amazon order report. Save the report and change the format to .xlsx.

Note: If there are 2 products with the same SKU in the same order-id, you need to add a suffix to the order-id to distinguish them. Otherwise, the system cannot recognize that there are 2 products. In the following example, you can add -1 and -2 to the order-id, then note that 113-3253820-8999466-1 and 113-3253820-8999466-2 should ship together after the order is imported to POPCUSTOMS.

Step 5: Import to POPCUSTOMS

Back in the POPCUSTOMS Dashboard, click Orders, find Import Orders, and select Amazon Custom Orders to import your order report.

Select the store first, choose the shipping for your orders, then upload the Amazon order report. Finally, click the Confirm button to import.

If you choose the shipping option "Manually select for each order", these orders will be imported with the status "On hold". You then need to click Change Shipping to choose the shipping method for each order.

Submit your orders and click Confirm.

Then your orders will be in "All" status. Select the orders and pay for them, and we will arrange production right away.