What should I do if my Shopify order fails to sync to POPCUSTOMS?

If you have an order from your Shopify store that didn't sync to POPCUSTOMS successfully, please follow the steps below.

Step 1: Change the order status setting

Log in to your Shopify admin account, go to Settings -> Checkout and accounts, and change the status after an order has been paid to "Don't fulfill any of the order's line items automatically". Then your future orders can automatically sync to our site successfully.

*Note: If you have installed the Printful app and use it at the same time, you should change the setting to "Automatically fulfill the order's line items" instead.

Step 2: Export the order

For the order that failed to sync, you need to export it and import it to our site manually so we can fulfill and ship it to your customer.

Step 3: Import the order

After exporting your order from Shopify, go to our site and import it.

After you import it to our site, we can successfully fulfill and ship the order to your customer.

One important thing to know:

If an order includes both POPCUSTOMS and Printful items, Shopify syncs the items to different suppliers for fulfillment and shipping. When both suppliers update the tracking number to your store, the earlier tracking number will be overwritten by the later one because one Shopify order can only have one tracking number. Please note this.

That's it.