What Are Order SKU Match Rules?

What Are Order SKU Match Rules? SKU Match Rules allow you to link your store SKUs to POPCUSTOMS design variants, enabling automatic order matching. This feature

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How can I check the status of an order?

You can check the order status on your Dashboard page, including Pending , Unpaid , In Producing , Partial Shipment , Completed , and Canceled .

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If I didn’t give any feedback or review to the sample order, can I still get a refund?

Our Free Sample Policy is to thank you for your review or feedback on our products, if you can’t make it, we are sorry to tell you that you can’t enjoy the poli

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Can product Special Offer discounts be shared with Sample order discounts?

No. Special Offer products cannot be stacked with sample order discounts to use.

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Will you put your logo POPCUSTOMS on packaging?

No. We do not put the POPCUSTOMS logo on the packaging.

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Can I get a refund after a bad review?

Sorry, you can’t. If you are not satisfied with your free sample order, please contact us at samples@popcustoms.com to get a solution, your feedback will help u

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How long will it take to make the video and photography for my order?

After your order is fulfilled, we will complete the video and photography within 12-24 hours. You'll receive an email once we complete the videos or photos of y

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How do I modify the address after an order was submitted?

It is possible to modify the address if the package is not shipped out yet, please contact us at business@popcustoms.com if needed. If the order has been shippe

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How to submit an order during the holidays?

Just submit your order as usual. However, the delivery may be delayed during the holiday because of short-staffed or some other objective reasons. When the holi

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How to track an order?

We suggest you use 17 TRACK https://www.17track.net/en to track your orders, you are allowed to choose a shipping carrier like DHL/FEDEX/UPS/USPS/CANADA POST ec

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What if I already sell these products in my store?

If you already sell all these products, then just create new designs for 1 of these 12 products and add it to your store, you still can get this $3.00 coupon. B

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What is VAT?

What is VAT? The Value Added Tax, or VAT, in the European Union is a general, broadly based consumption tax assessed on the value added to goods and services. I

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