How long does normal orders & fulfillment take?

Generally, normal orders take 3 to 5 business days to produce and fulfill. Actual production time depends on the product and production technique. New arrivals

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What should I do if I am not satisfied with some functions, services or products quality?

Any questions to report, please click here to contact us .

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Why is my card getting declined?

There are some possible reasons listed as follows for your reference, hope it makes sense. We also recommend you contact your credit card issuer/ bank to ask fo

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How to place an order?

You can place orders only when you sign up for an account in POPCUSTOMS. As a POPCUSTOMS user, you own your dashboard in which you can make orders, check order

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How to cancel an order?

If you would like to cancel an order, please go to Dashboard -> Orders to find it and press the Cancel Order button before payment. Please note: If the order is

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Does the refund include the shipping cost and Vat or Tax?

No. We only refund the product cost.

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What if I place an order with wrong product information?

So far it is not allowed to modify the product information after submitting the order. If you need to correct product information like color, size, and so on, p

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Where will my refund be sent to?

In most cases, the refund will be sent to your POPCUSTOMS Wallet. You can contact us at any time to withdraw your balance.

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What can actually cause production delays?

Labor-intensive products typically are the first to slow down in the production process as they tend to take a longer time to produce (items that are cut/sewn).

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Return and Refund Policy

( Refund and exchange claims will only be accepted within 15 days after the customer receives an order) | Email: report@popcustoms.com | | | --- | --- | | Poor

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How to pay my orders?

There are three payment methods: ① Pay with Paypal or Payoneer after placing an order. (Please be aware that the Paypal handling fee is not included in the cumu

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Where can I apply for the video and photography for my order?

Go to Dashboard – Orders , click the Details button to change the display way of your orders first. Click the “Unpaid” or “ In production ” tab and you can find

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