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Orders, Payments & Invoices

Shipping & Fulfillment

Shipping & Tracking 26

What’s the remote area surcharge means? Who should pay the customs fees? What price is shown on the shipping label? Can I make changes to my order after it has been placed? When can I get tracking number after I submit an order? What about a wrong product style, color, or size was received? My package stuck at the customs, what should I do? What is POPCUSTOMS shipping and delivery policy? Why does my product has a smell? POPCustoms Shipping Zone What happens if the tracking states that the package was delivered but the customer didn’t receive it actually? Do you ship to PO boxes/Army bases with Express Delivery? Do you ship to all countries in the world? What shipping problems will you support for replacement or refund? Can I upgrade to Express shipping after submitting an order? How does POPCUSTOMS calculate the shipping cost for orders with several different products? What’s the shipping methods and delivery time? What if the order is lost in the mail? When is a white/black underbase used? Where do your products ship from? My order shows it is being returned to sender, what now? How can I get a tracking number in advance? How does POPCUSTOMS calculate the shipping cost for orders with one product? How can I know the tracking number of my order? How does POPCUSTOMS calculate the shipping cost for orders with two same products? What happened if the order arrives damaged?

Warehouse & Inventory 5

Can I return inventory products? How to place a warehouse order and store products in the POPCUSTOMS warehouse What about stock and handling fees for your warehouse service? What if my warehouse order is done but my online store is temporarily closed? How long will my inventory order take to be fulfilled?

Fulfillment Guarantee 8

Why are bulk orders not covered by the fulfillment guarantee? Do your fulfillment guarantee includes weekends? Do your fulfillment guarantee includes public holidays such as Chinese New Year’s Day? Why some products are not covered by the fulfillment guarantee? Which orders can the fulfillment guarantee be applied to? Something important to know about fulfillment guarantee policy Will the fulfillment guarantee be subject to change? If I have multiple products in my order, which fulfillment guarantee time applies?

Design & Mockups

Branding & Pack-ins

Store Integrations

General 3

What should I do if my store can’t integrate into POPCUSTOMS? How to import orders manually to POPCUSTOMS? What platforms, APIs, and store workflows does POPCUSTOMS support?

Shopify 9

Shopify Store Integration Tutorial What if I want to change the color options of the products shown on my Shopify storefront? Why can’t I sync products to my Shopify store? How to set up shipping rates for POPCUSTOMS products in my Shopify store? How can I offer a variety of shoes with different colored laces under one listing in my Shopify store? How Shopify sellers set recipient’s phone number as required? What should I do if “sold out” appears after syncing my products to my Shopify store? What should I do if my Shopify order fails to sync to POPCUSTOMS? How to sync jewelry for personalization to my Shopify store?

Etsy 8

How to sync products to your Etsy store? How to create a shipping profile for POPCUSTOMS products on Etsy? How long does it take for a new Etsy order to come to POPCUSTOMS? How can I offer a variety of shoes with different colored shoelaces under one listing in my Etsy store? Etsy Store Integration Tutorial What if the tracking shows delivered but my Etsy customers declare they don’t receive it? How to deal with Your Etsy personalization order in POPCUSTOMS? How to add your products to my Etsy existing listing?

BigCommerce 7

How to edit my order after it comes into POPCUSTOMS? How to update the design after the product is synced to the store? How to transfer your existing orders for products designed at other suppliers to POPCUSTOMS for production? How to make my orders charged from my credit card automatically when they come to POPCUSTOMS? How do I set up a billing method for my store? How to sync products to my store? BigCommerce Store Integration Tutorial

WooCommerce 3

WooCommerce troubleshooting for 403, 404, 500, 503, 504, 524, and thumbnail errors How to set up the shipping for POPCUSTOMS products in my WooCommerce store? WooCommerce Store Integration Tutorial

Amazon 3

Can I integrate my Amazon store into POPCUSTOMS? How to import Amazon custom orders to POPCUSTOMS? How to avoid issues when using POPCUSTOMS products and designs on my Amazon account?

Wix 1

Wix Integration Tutorial

Ecwid 1

Ecwid by Lightspeed Integration Tutorial

Squarespace 1

Squarespace Integration Tutorial

TikTok Shop 1

Tiktok Orders to PopCustoms Site and Production

POPCOMMERCE Store

Promotions & Samples

Free Samples 5

When can I get a refund for my free sample order? Can I choose any product on your website as a free sample? If I placed some orders, which one can be refunded as a free sample? How many free samples can I apply for? How many times can I place a free sample order?

Coupons 5

Can coupons be used for all products? Can coupons be reused? How long is my coupon valid? Can I share, recommend, or comment on more different platforms to get more coupons? How do I get a coupon?

Premium Product Visuals 4

How do I choose the Premium Product Visuals Service for my order? Can I get a discount for the premium product visuals service? How many times can I submit a Premium Product Visuals Service request for the same order? Will this Premium Product Visuals Service cause a delay in shipping my order?

Instruction Videos

AI & API

Help Center › Orders, Payments & Invoices

Does the refund include the shipping cost and Vat or Tax?

2025-06-23 1 min read

No. We only refund the product cost.

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