Shopify Store Integration Tutorial

Notes You should have one Shopify store to get started. A platform can only authorize one store. If you want to authorize a new store on the same platform, you

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What if I want to change the color options of the products shown on my Shopify storefront?

Generally, when you publish our products to your Shopify store, the color values will be the base color of the product template rather than the color of your de

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Why can’t I sync products to my Shopify store?

If you sync products to your store but they don't show in your storefront, please click Stores -＞ Designed products -＞ Failed to find the reason. We collect s

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How to set up shipping rates for POPCUSTOMS products in my Shopify store?

It’s important to note that POPCUSTOMS currently offers a shipping rate of $0.00 for products shipped to the United States , which means the prices displayed on

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How can I offer a variety of shoes with different colored laces under one listing in my Shopify store?

We previously provide only black and white shoelace options, now we allow sellers to add different color shoelace options for shoes under one listing. Follow th

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How Shopify sellers set recipient’s phone number as required?

Please go to your Shopify store admin page, click Checkout, and scroll down to find the Shipping address and phone number, choose Required. Save the change, tha

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What should I do if “sold out” appears after syncing my products to my Shopify store?

Please make sure the POPCUSTOMS fulfillment location has a valid shipping profile. Go to Settings > Shipping and Delivery in your Shopify admin. Choose "Use rat

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What should I do if my Shopify order fails to sync to POPCUSTOMS?

If you have an order from your Shopify store that didn't sync to POPCUSTOMS successfully, please follow the steps below. Step 1: Change the order status setting

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How to sync jewelry for personalization to my Shopify store?

Watch the video below for how to sync personalized jewelry to your Shopify store.

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