Do you ship to all countries in the world?

We ship worldwide except for some countries and regions.

›

What shipping problems will you support for replacement or refund?

We offer a refund or replacement service if your package encounters the following circumstances: ① Package is lost during shipment. ② Tracking info stops updati

›

Can I upgrade to Express shipping after submitting an order?

Yes, you can. Please contact us at support@popcustoms.com before the product is shipped.

›

How does POPCUSTOMS calculate the shipping cost for orders with several different products?

The highest "First" item shipping fee will be taken as a base, then plus other items' "Next" shipping fee as a total. For example, two pairs of Men's RUNNING SH

›

What’s the shipping methods and delivery time?

We offer Standard shipping and Express shipping for you to choose from. 1: Standard shipping Including YunExpress /4PX /EMS and other cheaper airlines, the aver

›

What if the order is lost in the mail?

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. We may ask for your help in the investigatio

›

When is a white/black underbase used?

Our all T-shirts are white. For the quilt bed/duvet, the underbase color can be beige or black, it depends on the design color you use. If the design color tend

›

Where do your products ship from?

At present, all products are shipped from China. We work with suppliers in China and support our business partners from there.

›

My order shows it is being returned to sender, what now?

There are a few reasons an order can be returned to sender, the customer may be able to find it on the tracking page. If not, we suggest the customer contact th

›

How can I get a tracking number in advance?

Since some sellers set a short shipping time in their stores, they have to provide the tracking number timely to avoid a penalty from a platform like Etsy or Sh

›

How does POPCUSTOMS calculate the shipping cost for orders with one product?

The basic rule is: Total product price = product price + shipping cost of the first item + shipping cost of the additional items For example, one pair of Men's

›

How can I know the tracking number of my order?

When your order is shipped out, please go to Dashboard -> Orders -> Completed and click the order number. You can copy the tracking number here or click Shippin

›