Which orders can the fulfillment guarantee be applied to?

Fulfillment guarantee supports dropshipping and add-to-cart orders but will not be applied to bulk orders. Make sure that your designs meet our policy and requi

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Something important to know about fulfillment guarantee policy

There are some products that are not covered by our fulfillment guarantee policy, ① Free samples; ② Bulk orders; ③ Canceled orders or Modified orders after 24 h

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What if the order is lost in the mail?

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. We may ask for your help in the investigatio

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What if my warehouse order is done but my online store is temporarily closed?

If your online store is temporarily closed, you can keep the inventory order in our warehouse. If needed, we can also ship it to your local warehouse address.

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Shipping Policy

| | | | --- | --- | | Package lost during shipping - If the package is confirmed lost : Upon receiving a lost confirmation email from your local courier , or -

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When is a white/black underbase used?

Our all T-shirts are white. For the quilt bed/duvet, the underbase color can be beige or black, it depends on the design color you use. If the design color tend

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Will the fulfillment guarantee be subject to change?

Yes, we may adapt our fulfillment guarantee in the event of unforeseen circumstances, e.g. machine damage, material issues, the government shutdown, virus conce

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Where do your products ship from?

At present, all products are shipped from China. We work with suppliers in China and support our business partners from there.

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My order shows it is being returned to sender, what now?

There are a few reasons an order can be returned to sender, the customer may be able to find it on the tracking page. If not, we suggest the customer contact th

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How can I get a tracking number in advance?

Since some sellers set a short shipping time in their stores, they have to provide the tracking number timely to avoid a penalty from a platform like Etsy or Sh

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If I have multiple products in my order, which fulfillment guarantee time applies?

The longest fulfillment time among the products in your order applies to the whole order.

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How does POPCUSTOMS calculate the shipping cost for orders with one product?

The basic rule is: Total product price = product price + shipping cost of the first item + shipping cost of the additional items For example, one pair of Men's

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