POPCustoms Shipping Zone

1 United States United States 2 Canada Canada 3 Mexico Mexico 4 Europe United Kingdom, France, Germany, Italy, Spain 5 Rest of Europe Austria, Belgium, Bulgaria

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Can I return inventory products?

No. However, if your inventory products have quality issues, we'll provide a replacement or refund for free. Any questions, please contact us at warehouse@popcu

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What happens if the tracking states that the package was delivered but the customer didn’t receive it actually?

In this case, all claims must be submitted no matter than 20 days after delivery so we can investigate what happened. If the courier company confirms the parcel

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Do you ship to PO boxes/Army bases with Express Delivery?

Please note our Express courier companies can NOT ship to PO Boxes or Army Bases, but the Standard shipping method can ship.

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Why some products are not covered by the fulfillment guarantee?

Some products are not covered because they are new arrivals that have not been fully tested for stable production, or because the fulfillment time is still unst

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How to place a warehouse order and store products in the POPCUSTOMS warehouse

Store your products and branding options in our warehouse to save fulfillment time for your drop shipping orders in peak season. Create Warehouse Order Head to

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Do you ship to all countries in the world?

We ship worldwide except for some countries and regions.

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What shipping problems will you support for replacement or refund?

We offer a refund or replacement service if your package encounters the following circumstances: ① Package is lost during shipment. ② Tracking info stops updati

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Can I upgrade to Express shipping after submitting an order?

Yes, you can. Please contact us at support@popcustoms.com before the product is shipped.

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How does POPCUSTOMS calculate the shipping cost for orders with several different products?

The highest "First" item shipping fee will be taken as a base, then plus other items' "Next" shipping fee as a total. For example, two pairs of Men's RUNNING SH

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What’s the shipping methods and delivery time?

We offer Standard shipping and Express shipping for you to choose from. 1: Standard shipping Including YunExpress /4PX /EMS and other cheaper airlines, the aver

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What about stock and handling fees for your warehouse service?

At present, we do not charge stock or handling fees for the warehouse service. If this changes in the future, we will let you know.

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